Shipping & Exchanges

Shipping Information

Shipping Rates

Flat Rate Shipping: $8.99
FREE U.S. Shipping on orders over $75

Shipping charges are calculated at checkout.

Shipping Method

All orders ship via USPS Priority Mail, which includes:

Tracking on every order
Estimated delivery 1–3 business days after shipment
Up to $100 of USPS insurance per package

Order Processing

Orders are processed within 1–3 business days
Tracking information is emailed once your order ships

Processing time does not include shipping transit time.

Shipping Responsibility

Intentionally Distressed is not responsible for:

USPS delays
Weather-related delays
Packages marked as delivered by USPS
Incorrect or incomplete shipping addresses provided at checkout

Please review your shipping information carefully before placing your order.

Returns & Exchanges

Sales Policy

All sales are final.
We do not offer refunds.

Exchange Eligibility

Exchanges may be approved only if all conditions below are met:

Item is unworn
Item is unwashed
Item is clean, odor-free, and unaltered
Item is returned in original condition
Exchange request is made within 7 days of delivery

Items showing signs of wear, washing, damage, or odor will not be accepted and will be returned to the customer.

Exchange Return Shipping Fee

Customers are responsible for return shipping on exchanges
A $8.99 return shipping fee applies to all approved exchanges

Original shipping fees are non-refundable.

Exchange Process

Contact us to request an exchange
If approved, a PayPal invoice for $8.99 will be sent to the email used at checkout
Return instructions will be provided after the invoice is paid
Exchanges are processed once the returned item is received and inspected

Exchange approvals will be canceled if the return shipping invoice is not paid within 7 days.

Damaged or Defective Items

If you receive a damaged or defective item:

Notify us within 48 hours of delivery
Include your order number
Provide clear photos of the item and packaging

If approved, we will replace the item or offer store credit at our discretion.

Damage caused by normal wear, improper washing, or customer misuse is not considered a defect.

Payment Disputes & Chargebacks (PayPal)

By completing a purchase on Intentionally Distressed, the customer acknowledges and agrees to all policies listed on this page.

PayPal disputes or chargebacks filed for:

Orders marked as delivered by USPS
Buyer’s remorse
Incorrect sizing
Failure to review this Shipping & Exchanges policy

may be challenged using order records, USPS tracking confirmation, delivery verification, and this published policy.

Dispute Resolution

Customers must contact us directly before opening a PayPal dispute.
Disputes opened without prior communication may be denied if they conflict with the policies stated on this page.

Proof of Delivery

All shipments include USPS tracking and delivery confirmation.
Packages marked as “Delivered” by USPS are considered fulfilled and non-refundable.

Fraud Prevention

Intentionally Distressed reserves the right to refuse service, cancel orders, or decline exchanges in cases of suspected fraud, abuse, or excessive disputes.